Privacy Policy

Last Updated: 25/06 2026

At Letterbox (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.

1. Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Username and profile information
• Property preferences and listing information
• Messages sent through the platform
• Payment and membership information (where applicable)
• Any information you voluntarily provide to us

We may also collect technical information including:

• IP address
• Browser type
• Device information
• Pages visited
• Login activity

2. How We Collect Information

We collect information when you:

• Create an account
• Complete your profile
• Submit a listing
• Contact us
• Subscribe to a membership
• Use features of the platform
• Visit our website

Certain information may also be collected automatically through cookies, analytics tools, security plugins, and website functionality.

3. How We Use Information

We use personal information to:

• Provide and operate the platform
• Create and manage user accounts
• Facilitate connections between users
• Process memberships and payments
• Respond to enquiries
• Improve our website and services
• Maintain platform security
• Comply with legal obligations

We may also send service-related communications and, where permitted, marketing communications. Messages exchanged through the platform may be stored to facilitate platform functionality, security, dispute resolution, and moderation.

4. Third-Party Services

We use third-party service providers to help operate our platform.

These may include:

• Website hosting providers
• Security providers (including Wordfence)
• Membership and payment processors
• Analytics services
• Email service providers
• WordPress plugins and integrations

These providers may have access to information only as necessary to perform services on our behalf.

5. User Content

Information you choose to publish on the platform, including listings, profile information, and other public-facing content, may be visible to other users and visitors.

Please carefully consider what information you choose to make publicly available.

6. Cookies

We use cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyse website performance
• Enhance security

You may disable cookies through your browser settings, although some functionality may be affected.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

To make a request, please contact us using the details below.

9. Data Retention

We retain personal information for as long as reasonably necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Overseas Disclosure

Some third-party providers used to operate the platform may store or process information outside Australia.

By using the platform, you acknowledge that information may be transferred to and processed in other countries where those providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Letterbox
Email: letterbox.customers@gmail.com
Website: letterboxau.com